Legal
These Terms & Conditions ("Terms") are a binding agreement between you ("you," "your," or "Customer") and LeadHash LLC, a Virginia limited liability company ("LeadHash," "we," "us," or "our"), governing your access to and use of the Nuramem service, including its websites, APIs, the remote MCP server, and the management application (collectively, the "Service").
By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" includes that organization.
Beta notice. The Service is currently provided as a closed beta. It is offered on an "as is" and "as available" basis, may contain defects, and may change, be suspended, or be discontinued at any time. Do not rely on the Service as your sole system of record.
Nuramem is a cross-model AI memory layer. It stores a compressed model of your preferences, decisions, and context and makes it available to AI tools you connect (such as Claude, ChatGPT, or Gemini) via the Model Context Protocol (MCP) and related interfaces.
We host your memory records in managed databases on Google Cloud and process them — including with the AI sub-processors identified in the Privacy Policy — to synthesize, search, and deliver them to the AI tools you connect. You can export a complete copy of your records at any time, and deleting them permanently erases them, as described in the Privacy Policy.
You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly at support@nuramem.ai of any unauthorized use.
Authentication is provided through our identity provider (Auth0/Okta). Connecting an AI client to the Service authorizes that client to read and write your memory on your behalf; you may revoke a client's access at any time.
"Customer Content" means the memory records and other content you create, upload, or store through the Service.
You agree not to, and not to permit anyone to:
We may suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Service, other users, or third parties.
If you create or join a shared project, you are responsible for the content you contribute and for managing membership and access within projects you control. Within a shared project, the Service records members' decisions faithfully and may surface conflicting decisions from different members rather than resolving them; it does not adjudicate disputes. You are responsible for resolving disagreements among project members.
The Service interoperates with third-party services you choose to connect, including AI clients and identity providers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or their handling of your content once it is delivered to them at your direction.
The closed beta is currently provided at no charge. We may introduce paid plans in the future. If we do, we will provide notice and any applicable billing terms before charging you, and your continued use of paid features will be subject to those terms. We reserve the right to change, limit, or discontinue free access at any time.
The Service, including its software, design, documentation, trademarks, and all related intellectual property (but excluding Customer Content), is owned by LeadHash or its licensors and is protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal purposes during the term. We reserve all rights not expressly granted. "Nuramem" and related marks are our trademarks; you may not use them without our prior written consent. If you submit feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT MEMORY RECORDS, CONSOLIDATED MODELS, OR AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE. AI-GENERATED AND AUTOMATED OUTPUTS MAY BE INCORRECT; YOU ARE RESPONSIBLE FOR EVALUATING THEM BEFORE RELYING ON THEM. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF IMPORTANT CONTENT.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADHASH AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
You will defend, indemnify, and hold harmless LeadHash and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Content, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.
These Terms apply while you use the Service. You may stop using the Service and delete your account at any time; you can export a complete copy of your Customer Content beforehand, and on account deletion your records are permanently erased as described in the Privacy Policy. We may suspend or terminate your access at any time, with or without notice, including for violation of these Terms, risk to the Service or others, or discontinuation of the beta. On termination, your right to use the Service ends. Sections that by their nature should survive (including Sections 3, 8–11, 13, and 14) survive termination.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. For any matter not subject to arbitration under this section, the state and federal courts located in Virginia will have exclusive jurisdiction, and you consent to their jurisdiction and venue.
Informal resolution first. Before starting a formal proceeding, you agree to contact us at support@nuramem.ai and give us thirty (30) days to work the dispute out with you informally.
Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this provision. Either party may instead bring an individual claim in small-claims court if it qualifies.
Class-action and jury waiver. YOU AND LEADHASH EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. DISPUTES MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.
Opt-out. You may opt out of this arbitration agreement by emailing support@nuramem.ai within thirty (30) days of first accepting these Terms, stating your account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
Nothing in this section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or confidential information.
This document reflects Nuramem's actual service model. It is not legal advice.